Help

PRINTING IN FIRGA:

FIRGA currently uses the Secure Print system. Printing Money must be available to use this system. No Printing Money are given to you. The UserAdmin page is used to load the Printing Money.

Send your print job to the Default Printer (STB_PRINT_Q01 on stbsc04.stb.sun.ac.za). To retrieve your printing go to ANY Safecom Enabled device on campus (look out for the SafeCom stickers) and touch your student card at the device. This will AUTOMATICALLY start the printing process of all your documents.

Please Note that by default all printing will be in Greyscale and in Duplex mode. You need to change the Advanced Printing Properties to utilize any of the other features.

If you want to manage your print jobs before having them printed (for example delete jobs you have submitted) visit http://stbprint.stb.sun.ac.za/safecom

Printing Costs

A4:

  • Single A4 black = R 0.42
  • Duplex A4 black = R 0.76
  • Single A4 colour = R 2.10
  • Duplex A4 colour = R 4.12

A3:

  • Single A3 black = R 0.99
  • Duplex A3 black = R 1.74
  • Single A3 colour = R 4.28
  • Duplex A3 colour = R 8.32

Manage Your Printing Money

Log on to the User Admin Page and view these options.

  • View Printing Balances
  • View Printing Cashier Transactions
  • View Printing Student Account Transactions
  • Load Printing Money from Student Account
  • Load Printing Quota from Cost Centre

Printing Problems?

  • Check if you have Printing Money.
  • Load your printing quota via the User Administration page.
  • If you have printing money, check if they are in the queue, ready for printing. http://stbprint.stb.sun.ac.za/safecom
  • Before printing a document, you must check if the correct printer is selected.
  • If the Printer has any errors, notify the Firga Assistants

How to Load Your Printing Money

To Load Printer Money, please follow these steps:

  • Step1: Log on to the User Administration page (https://www.sun.ac.za/useradm)
  • Step2: Click on 'Load Printing Money from student Account'
  • Step3: Click on Load' and the 'Successful message' will appear

Click on 'View Printer Credits Balances' to check your Balance

How to Change Your Password

To change your Password, please follow these steps:

  • Step1: Log on to the User Administration page (https://www.sun.ac.za/useradm)
  • Step2: Click on ‘Change Password’
  • Step3: Enter a New Password and Confirm Password (Use a Password that u never used before)
  • Step4: Click on ‘Update’ to update your password and the 'Successful message' will appear

Log out and use your New Password

Account Locked

If you have a personal computer connected to the US Network it might have old passwords stored on it which locks your account

Steps to remove the old passwords from your personal computer.

  • Go To Control Panel >> User Accounts >> Manage Your Credentials
  • Remove or update all references to US network resources
  • Other devices for example mobile phones and tablets (eg. e-mail apps) - Log out of the apps or delete credentials or worse case scenario delete the apps until your account unlock

Your Account will unlock automatically after 30 minutes once the old passwords are removed.

Inetkey

The Inetkey is your connection to the internet and will on a real-time basis make you aware of your internet usage and the associated costs

  • Internet access can be obtained via any web browser by going to https://inetkey.sun.ac.za
  • For access to the internet, keep the webpage (https://inetkey.sun.ac.za) open at all times. If the page is closed, your internet access will remain open and active for 15 minutes and then disconnect.

Remember to disconnect and exit the Inetkey before you leave the room.

  • To close your internet access, click on the CLOSE button on the Inetkey webpage. If you unintentionally close the page and want to disconnect from the internet, just go back to https://inetkey.sun.ac.za and Inetkey will disconnect automatically

 

Tariff Structure
Category Tariff / Mb
Tariff A R0.02
Tariff B R0.01
Time Frames
  Monday to Friday Saturday Sunday
00:00 to 07:59 R 0.01 /MB R 0.01 /MB R 0.01 /MB
08:00 to 23:59 R 0.02 /MB R 0.01 /MB R 0.01 /MB

SUNLearn Help

H: Drive (Personal Network Storage Space)

Link to your H:Drive http://storage.sun.ac.za. You will be prompted to log in with your username and password.